Hotel Lago Grey - Torres del Paine National Park

Sector Lago Grey S/N, Torres del Paine National Park, Chile, 8320000show map
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Rooms and Guests
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Highlights
Hotel Awards

According to guest reviews, the hotel has been rated as  Best 3 Star Hotels in Chile

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Overview

Hotel Lago Grey is a 3-star accommodation within 22 km of Grey Glacier. Hotel Lago Grey operates since 1998. Facilities of the hotel include a free carpark, a tour desk and a news stand.

Grey Lake is approximately 7 km from the hotel. This hotel is located in a mountain area of Torres del Paine National Park.

A lagoon and lakes are adjacent to the property.

A boat dock is just a short walk away.

Rooms

Besides WiFi, a safe and a trouser press, rooms also offer outstanding views of the garden. For your comfort, you will find a tub, a shower and a hairdryer in the bathrooms.

Relax

Cots and a special menu are available at Lago Grey hotel for guests' use upon request. For exploring the area, bicycle rentals are available on-site.

Internet

Wireless internet is available in public areas for free.

Guest Parking

Public parking is possible on site for free.

Number of rooms:   60.

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Facilities
Free Wi-Fi

Free Wi-Fi in public areas

Parking

On-site car park

Luggage storage
24-hour services

24-hour reception

Food/ Drinks

Bar/ Lounge area

Restaurant buffet

Cafe

Snack bar

Shuttle

Airport shuttle

Laundry
TV

Flat-screen TV

Sports & Fitness

  • Hiking

Services

  • Airport shuttle
  • Housekeeping
  • Laundry
  • Tours/Ticket assistance

Dining

  • Breakfast
  • Restaurant buffet
  • Cafe
  • Snack bar
  • Bar/ Lounge area

Business

  • Business centre
  • Meeting/ Banquet facilities

Children

  • Cots
  • DVDs/ Videos for children
  • Children's menu

Room view

  • Garden view
  • Mountain view

Room features

  • Heating
  • Living room
  • Rollaway beds

Bathroom

  • Shower
  • Hair dryer
  • Room toiletries

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • International calls

Room decor

  • Carpeted floor
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Good to know
Check-infrom 14:00-22:00FREECheck-out07:00-11:00FREE
Children & extra bedsOne child0 - 4 yearsExisting beddingFREE
PetsPets are not allowed.
Cancellation
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Rooms and availability

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Location
  • Nearby
  • City landmarks
Glacier GreyGlacier Grey2900 ft Puerto NatalesChile
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Nordenskjold LakeNordenskjold Lake6.2 mi Puerto NatalesChile
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Reviews
7.4
Very goodBased on  113  reviews
  • 5.8
    Guest rating

    Hotel staff very rude. Had to move rooms 2 times as there wasnt any hot water or heating. Restaunt over price, only set menu.

  • 8.8
    Superb

    Although we booked a standard room we were given a superior room with a full glass wall offering great views of the glacier and a reserved table in the dining room with the same great view. The underfloor heating in the bathroom was also great. They did try to charge us for the upgrade at check out but readily agreed to the lower price when we pointed out we did not request the upgrade.

    The dining room waiter at dinner was less than friendly when we said we only wished to order an entree size meal each rather than the all inclusive dinner they offer.

  • 7.4
    Very good

    Staff is cery friendly. They do there best to make your stay unforgotable. We hace a flat tire on our way to the hotel and they could repair it in a couple of hours for only 10$. The restaurant and bar have a fantastic view.

  • 7.4
    Very good

    Huge room window with 1,000,000$ view of the lake and glacier Beautiful and spacious rooms(superior rooms) very friendly bar and restaurant staff

    Intermediate level of reception and concierge staff Exaggerated pricing for all transport means: shuttles and guided tours - if you can arrive with a car.

  • 9.2
    Superb

    The location was amazing! We were able to do multiple excursion by booking with the hotel, it was berry convenient.

    The food could have been a little more diverse. I like salmon but not with every dinner.

  • 8.2
    Fabulous

    The new rooms are lovely with beautiful views of the lake. It was the best choice inside of the park for the money.

    Food was just ok, but expensive. No spa facilities. The recent forest fire burned out the center of the park, but lago Grey area not affected. Bad weather decreased rhe enjoyment factor. They had a diesel generator that ran the entire time.

  • 5.4
    Guest rating

    Room was well desinged, hotel had wonderfull views...

    We happend to be there, when there was a fire... We witnessed the smoke in our fist night, but the staff continued to assure us that it was safe, until emergency services next day was knocking at our door, and gave us 3 min to pack the bags, the staff cheated us with the bill, because we couldn't stay a minute longer, and to the question where should we go (we still had 3 nights in the hotel), answered: wherever you like! They took care only about organized groups, we, as individual travellers were just thrown away in the last minute, without any warning, in the middle of a forest fire! Also, they apparently have failed to aprehend the evacuation signals given by the local fire authorities and initiated the evacuation process only once an official has arrived at the hotel. Above all, the staff showed an appaling lack of necessary qualifications.

  • 9.6
    Exceptional

    The superior room that we got, though somewhat pricy, was spectacular with a huge wall window facing the lake and the glacier. The room itself is top notch, well designed. It was a highlight of our travel.

  • 8.2
    Fabulous

    The new Superior-Rooms are great !!! Fantastic view to Lago Grey with icebergs. If you prefer a small meal you can have a small card in the bar area with economic prices.

    Lounge and diningroom would need a renovation.

  • 10.0
    Exceptional

    All was good. Beautifull view in the upper price rooms.first hotel with good conditions in Booked.net.

  • 7.4
    Very good

    its location on the lakeside of Lago Grey. The room we had (803) has a patio window along one wall allowing a great view of the lake.

    The difficulty and expense of getting to and from the hotel (based on their own charges) to other parts of Torres del Paine was very disappointing. I would only recommend this hotel to those who either have their own transport or are part of a tour group.

  • 5.4
    Guest rating

    The staff was not very kind. The hotel did not match my expectations. Apart from the room, the rest of the hotel is not appropriate for a four star hotel.

  • 10.0
    Exceptional

    Location, location, location....in the middle of a wild and beautiful place...like utopia. The staff were excellent and very, very accomodating....good food in restaurant.... Pay the small extra fee (about $34) and stay in one of the #800 lake front rooms....

  • 8.8
    Superb

    Spectacular location. Great room.

    A little weak on excursion info. Services are available but you have to dig. Other hotels do a better job of posting daily trips etc.

  • 2.4
    Guest rating

    Our flight was cancelled and we couldn't make it to the hotel at all. It's in a very isolated spot and really difficult to reach by bus, so if your itinerary gets messed-up (happens often in South America), it's highly unlikely you can get to Hotel Lago Grey on time, yet they will charge you for the full amount no matter what. It cost us gbp 200 not to stay at the hotel, and they were not helpful at all in this situation (they could have tried finding alternatives, like not to charge us if they find substitutes or charge us a reasonable cancellation fee). I think the hotel counts on the regular cancellation of flights/delays of buses, charges the people who couldn't get there, and then rents out the same room for others, making double-money. Smart business model, but far from being fair and honest.

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Highlights
Hotel Awards

According to guest reviews, the hotel has been rated as  Best 3 Star Hotels in Chile

Use Badge
Good to know
Check-infrom 14:00-22:00FREECheck-out07:00-11:00FREE
Children & extra bedsOne child0 - 4 yearsExisting beddingFREE
PetsPets are not allowed.
Cancellation
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Check rooms and rates
exclusive online offers!
Check-in
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Rooms and Guests
2Guests1room
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